Hasty Support Portal
⚠️The Support Portal URL has been updated!

🔗 New Support Portal: NEW LINK
❌Old Support Portal: OLD LINK (no longer actively monitored)

Please update your bookmarks and use the new link to raise a support ticket moving forward or you can simply use the "Contact Us" button on our platform.

  1. Hasty Support Portal
  2. Hasty Customer Support

Hasty Customer Support

Welcome! You can raise a request for Hasty Customer Support using the options provided.

  • Platform Support

    Report a bug, Other issues

  • Account Management and Billing

    Change my account, Delete my account, Plan and billing questions, Upgrade my plan

  • Share your Feedback

    Suggest an improvement, Feature request, Report a bug, Feedback on documentation
Powered by Jira Service Management
{"xsrfToken":"c1cebd939c11924a387983630e2cb0ef896793d5_lout","branding":{"id":"1","key":"sp","name":"Hasty Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0b79de","headerLinkHoverBGColor":"#0b79de","headerBadgeColor":"#0b79de"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Hasty Support Portal!","sharedPortalName":"Hasty Support Portal","userInitialAnnouncementHeader":"⚠️The Support Portal URL has been updated!","userInitialAnnouncementMessageWiki":"<p>\uD83D\uDD17 New Support Portal: <a href=\"https://cloudfactory.atlassian.net/servicedesk/customer/portal/1004\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">NEW LINK</a><br> ❌Old Support Portal: <a href=\"https://hasty.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OLD LINK</a> (no longer actively monitored)</p>\n<p>Please update your bookmarks and use the new link to raise a support ticket moving forward or you can simply use the \"Contact Us\" button on our platform.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Hasty Support Portal!","sharedPortalName":"Hasty Support Portal","announcementHeader":"⚠️The Support Portal URL has been updated!","announcementMessage":"\uD83D\uDD17 New Support Portal: [NEW LINK| https://cloudfactory.atlassian.net/servicedesk/customer/portal/1004]\n❌Old Support Portal: [OLD LINK|https://hasty.atlassian.net/servicedesk/customer/portal/1] (no longer actively monitored)\n\nPlease update your bookmarks and use the new link to raise a support ticket moving forward or you can simply use the \"Contact Us\" button on our platform.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c7a07001-a7c9-4514-86af-84a0f3cd319c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2NlZjU3MS1lYTg1LTQ0ZjctOWE5Mi0yODM5NmE5ZDFiMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3YTA3MDAxLWE3YzktNDUxNC04NmFmLTg0YTBmM2NkMzE5YyI6WyJyZWFkIl19LCJleHAiOjE3NDU5NjUxODEsIm5iZiI6MTc0NTk2NDU4MX0.FqvcAAGFeo3hwculJOyg8FGg10PrRIqFEYjrJZ4Vh0U&client=d3cef571-ea85-44f7-9a92-28396a9d1b13&height=300&mode=fit","bannerMediaApiFileId":"c7a07001-a7c9-4514-86af-84a0f3cd319c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sp","projectId":10006,"serviceDeskId":1,"name":"Hasty Customer Support","description":"<p>Welcome! You can raise a request for Hasty Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"39","name":"Change my account","descriptionHtml":"","callToAction":"Change my account","introHtml":"","icon":10472,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[16],"key":""},{"id":"40","name":"Delete my account","descriptionHtml":"","callToAction":"Delete my account","introHtml":"","icon":10518,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[16],"key":""},{"id":"37","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"","icon":10498,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[15],"key":""},{"id":"44","name":"Feedback on documentation","descriptionHtml":"","callToAction":"Feedback on documentation","introHtml":"","icon":10482,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[15],"key":""},{"id":"43","name":"Other issues","descriptionHtml":"","callToAction":"Other issues","introHtml":"","icon":10508,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[1],"key":""},{"id":"2","name":"Plan and billing questions","descriptionHtml":"","callToAction":"Plan and billing questions","introHtml":"<p>Have a question about your plan, or how billing works in Hasty? We can help!</p>","icon":10484,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[16],"key":""},{"id":"36","name":"Report a bug","descriptionHtml":"<p>Please provide any details that would help us with identifying or reproducing the issue.</p>","callToAction":"Report a bug","introHtml":"","icon":10476,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1,15],"key":""},{"id":"38","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"","icon":10550,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"42","name":"Upgrade my plan","descriptionHtml":"","callToAction":"Upgrade my plan","introHtml":"","icon":10502,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[16],"key":""},{"id":"5","name":"Annotation and modeling help or advice","descriptionHtml":"","callToAction":"Annotation and modeling help or advice","introHtml":"<p>Get some assistance from our expert team on your model, your labeling strategy or anything else!</p>","icon":10466,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"41","name":"Praise and shout-outs!","descriptionHtml":"","callToAction":"Praise and shout-outs!","introHtml":"","icon":10509,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[],"key":""},{"id":"73","name":"Spam","descriptionHtml":"","callToAction":"Spam","introHtml":"<p>Spam emails</p>","icon":10500,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"10","name":"Support email","descriptionHtml":"","callToAction":"Support email","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://hasty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Platform Support"},{"id":16,"name":"Account Management and Billing"},{"id":15,"name":"Share your Feedback"}],"orderMapping":{"13":[5,39],"16":[39,40,2,42],"1":[36,43],"15":[38,37,36,44],"14":[42,2,40,39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6d23f53b-b103-3dd8-adf7-bf6962dbb2b0","appLinkName":"System Confluence","appLinkUrl":"https://hasty-hedgehog.atlassian.net/wiki","spaceKey":"SP","spaceName":"Support project","spaceUrl":"https://hasty-hedgehog.atlassian.net/wiki/spaces/SP","isServer":false},"labels":[],"projectKey":"SP","serviceDeskId":1,"kbLinkDomainURLs":["https://hasty.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SP","userLanguageHeader":"⚠️The Support Portal URL has been updated!","userLanguageMessageWiki":"<p>\uD83D\uDD17 New Support Portal: <a href=\"https://cloudfactory.atlassian.net/servicedesk/customer/portal/1004\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">NEW LINK</a><br> ❌Old Support Portal: <a href=\"https://hasty.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OLD LINK</a> (no longer actively monitored)</p>\n<p>Please update your bookmarks and use the new link to raise a support ticket moving forward or you can simply use the \"Contact Us\" button on our platform.</p>","defaultLanguageHeader":"⚠️The Support Portal URL has been updated!","defaultLanguageMessage":"\uD83D\uDD17 New Support Portal: [NEW LINK| https://cloudfactory.atlassian.net/servicedesk/customer/portal/1004]\n❌Old Support Portal: [OLD LINK|https://hasty.atlassian.net/servicedesk/customer/portal/1] (no longer actively monitored)\n\nPlease update your bookmarks and use the new link to raise a support ticket moving forward or you can simply use the \"Contact Us\" button on our platform.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2NlZjU3MS1lYTg1LTQ0ZjctOWE5Mi0yODM5NmE5ZDFiMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5NjU3ODEsIm5iZiI6MTc0NTk2NDU4MX0.5d4qhCAtLD_F4MPp_H7PWYgf-i0SLNQASc4wDvn8jJQ","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"d3cef571-ea85-44f7-9a92-28396a9d1b13","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Hasty Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://hasty.atlassian.net/wiki","kbLinkDomainURLs":["https://hasty.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hasty","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c1cebd939c11924a387983630e2cb0ef896793d5_lout","baseUrl":"https://hasty.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://hasty.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d3cef571-ea85-44f7-9a92-28396a9d1b13","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e6feb37eaa5343b4a198235f5cbb8ae3","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}